GrexIt helps your teams collaborate right from their email inbox, helping your Support, Sales, Project Management, Recruitment and Operations processes become more efficient. GrexIt gives you two simple tools to collaborate from your email:
GrexIt works for all Gmail and Google Apps email accounts, and you can use GrexIt to share labels with Gmail users and Google Apps users in your domain or outside your domain.
Using GrexIt is simple. Just share some Gmail labels with your colleagues, and use them to collaborate. For example, when you share a Gmail label called "New Lead" with your team-mates, any email you add the label to is copied to the inboxes of your colleagues too. When a task is assigned to John, just attach a label called "Assigned: John", and everyone would know who is working on what.
GrexIt also has a Shared Email Archive. All emails you share with your colleagues using Shared Labels can be copied to the Shared Email Archive for later reference by your team-mates if you choose to switch on archiving.
All Gmail users can use GrexIt. That includes users with Google Apps accounts.
Please also note that you can add any Gmail user into your GrexIt account and collaborate with them. This means that Google Apps users who are using GrexIt can collaborate with users outside their domain using GrexIt.
Yes. You can add any Gmail user, and any user from any Google Apps domain into your GrexIt account. To do this, go to the "Users and Groups" section in your GrexIt Admin panel and invite any Gmail/Google Apps user. They would get an email inviting them to join your GrexIt account.
You can store email conversations you store with your colleagues using Shared Labels into the GrexIt Email archive for later reference by your team-mates. Email added to the Email Archive are stored on our servers.
You will be asked if you want to enable Archiving every time you create new Shared Labels from the GrexIt Admin Panel.
If you choose to archive the emails you share using a Shared Label, the emails would be copied to the GrexIt email archive with a tag of the same name as the Shared Label.
For example, if you archive emails with a Shared Label called "New Lead", all emails with this label would be added to GrexIt email archive with a tag called "New Lead".
You can also set up access rules for the tags in your GrexIt email archive to control who can access which emails in the archive. This is elaborated in the next section.
If you are a GrexIt admin for your domain, you can go to the Tags tab in the GrexIt admin panel to rename or delete a Tag.
Yes. You can do it very easily using Tags in the GrexIt Email Archive.
If you are the admin for your GrexIt account, you can go the the Tags tab in GrexIt Settings, and define Access Rules for your Tags. Now when a Tag which has an Access Rule attached to it is applied to a discussion in GrexIt, that discussion is accessible only to those people who have access to that Tag. Please note that :
Not unless you set up Archiving for your Shared Labels. You'll be asked if you want to switch on Archiving every time you create new Shared Labels.
No. No human ever reads your emails that are stored on GrexIt's servers. Our support team might look at your mail only if you contact us with a problem that you are facing with our service, and give us explicit permission to access your email to fix the problem.
All your data is transmitted from the browser running on your computer to GrexIt's servers over SSL, which encrypts and secures your data during transmission.
We understand that the security of your data on our servers is extremely important to you. We use servers that are constantly monitored for security, and are hosted with one of the most reputed hosting providers in the world. We use the latest software, the most latest security patches, and all security best practices in our software, servers and network. Online security today is a moving target, and we work hard to always be up to date.
No. GrexIt neither requires nor stores your password. As part of the sign in process, you provide your password to Google, and we use something called OAuth to interact with Google's servers. GrexIt will never ask for or store your password.
Essentially, whatever is secure in your email inbox is secure with GrexIt. You should be careful about keeping important financial information like credit card numbers, bank account access details, passwords etc. in your email inbox.
You can dump out all the data that your company has added to GrexIt as HTML files by using the Export feature. To get an export of your data, just go to the "Account" tab in the Admin panel, and then go to the "Export" section to put in an export request. An export takes a few hours to generate. We will send you an email when your export is ready, and you'd then have 24 hours to download your export.
The export consists of HTML files, with an index file that helps you browse your data easily. Just put your exported data on any computer, and visit the directory in which you have put the export using any browser by entering the url file://path_to_export, where "path_to_export" is the folder in which you have your exported data.
Yes, attachments with emails that were added to GrexIt are exported out along with the emails, and can be found with the email in the export
Yes, GrexIt tags are also exported along with your emails and attachments. You can browse your exported data by your GrexIt tags
No. Access Controls defined in your GrexIt account are not applicable in the export. Anyone who has access to a GrexIt export can access all data in it.
You can sign up and start using GrexIt for your domain and try it free for upto 30 days. You can add as many users to your GrexIt account as you want during the trial period.
You should upgrade to one of our Paid plans before the end of your trial period. No matter when you upgrade, you always get your 30 days of free usage.
If you do not upgrade before the end of your free period, your account would be suspended. You would be able to visit GrexIt and re-activate your account by upgrading within 7 days from the date of end of your trial. If your account is not upgraded by then, your account and all its data would be automatically deleted.
Our payments are processed by Stripe.com. Stripe stores your credit card information on its servers and bills you automatically every month. Please note that your credit card information never reaches our servers, and is never stored there.
During your trial period, you can add as many users to GrexIt from your domain as you want. Just go to the "Users and Groups" section in your GrexIt Admin panel to allow more users from your domain to access GrexIt. If you've added more users to your Google Apps account which you can't see inside GrexIt, just press the "Sync Users" button to pull in those users to GrexIt.
After your trial period is over, you'll need to buy User credits before you can allow more users from your domain to access GrexIt. To buy more User credits, go to the "Account and Billing" section in your GrexIt Admin panel and click "Change Users/Storage". Please note that you'll be charged for the remaining days in the current billing period for the added users on a pro-rated basis.
While in your trial period, your domain can use up to 2 GB of storage on GrexIt for storing email conversations and attachments.
After your trial period, if you need to add more storage to your GrexIt account, go to the "Account and Billing" section in your GrexIt Admin panel, click "Change Users/Storage", and specify the amount of storage you need on GrexIt. Please note that you'll be charged for the remaining days in the current billing period for the added storage on a pro-rated basis.
After your trial period is over, you can decrease the number of Users and Storage purchased for your GrexIt account. To do this, "Account and Billing" section in your GrexIt Admin panel, and click "Change Users/Storage".
From your next billing period onwards, you will be billed for the modified number of users or storage. Please note that you will not get a refund for the current billing period if you decrease the number of users or storage in your GrexIt account.
You're probably using Google Apps Premier or Education edition. All you really need to do here is to get your Google Apps domain admin to enable Federated Login for your Google Apps account. This is how its done:
You and others from your domain should now be able to log into GrexIt using your Google Apps email ids. If this still does not work for you, please write in to us at firstname.lastname@example.org and we'll try to figure this out with you.
The GrexIt browser extension might not work with non-english gmail interfaces currently. If you are using a non-enligsh display language for your google apps mail you might encounter this error. If you are using the English interface, and still seeing this, please write in to email@example.com and we'll work on figuring this out.
GrexIt needs IMAP access to your ALL MAIL label/folder in Gmail to function properly. Please follow these steps to enable this if it is currently disabled for your Gmail account.:
Your All Mail label should now be accessible to GrexIt using IMAP.
We apologize. Please contact us on firstname.lastname@example.org with the url of the page on which you saw this error, and we'd look at this right away.
You need to enable this from your Google Apps admin panel. You'll find the instructions here: https://support.google.com/a/answer/105694?hl=en
Please note that individual users can still disable IMAP access for their own accounts. These are the instructions for enabling IMAP from individual Gmail settings: https://support.google.com/mail/troubleshooter/1668960?hl=en#ts=1665018