GrexIt can help you super-charge your Customer Support with quick and easy collaboration using Shared Labels. It can also help build a shared, centralized archive of support emails to create a shared knowledge base for your Support team. Here's how:
When a new Support query comes in, Just attach a Shared Gmail Label called Support to the email, and GrexIt will push the email to the inboxes of all your Support Team members with the same label in their inbox.
Assign it to anyone in your Support Team using another Shared Gmail Label. Everyone immediately knows who it was assigned to.
If John had a Support Query assigned to him, he can simply mark it done using another Gmail Label "Done". Everyone sees the same label on the conversation in their inboxes within minutes, and knows the Support Query is taken care of.
With GrexIt, your Support team can very easily create a Shared Email Archive/Repository of useful support email conversations, which can also be shared with anyone else in your company who they might be useful to. GrexIt's email archival is super simple to set up and the email repository is easily searchable and browsable. Sharing email conversations using Shared Labels is simple and effortless - as easy as dropping a label on an email in your inbox. You can also easily control who can access which emails in GrexIt using the Access Control features.
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